Frequently Asked Questions
How long does shipping typically take?
We offer expedited shipping worldwide. Domestic orders typically arrive within 2-3 business days. International shipping varies by destination but usually takes 5-7 business days. All shipments are tracked and discreetly packaged to ensure safety and privacy.
What is your returns policy for research materials?
Due to the delicate nature of research chemicals and to maintain clinical integrity, we cannot accept returns once the security seal is broken. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery.
Where can I find the COA results for my batch?
Every batch undergoes rigorous 3rd-party testing. You can access the Certificates of Analysis (COA) by visiting our dedicated results page. Enter the batch number located on your product vial to download the specific laboratory report.
How should research peptides be stored?
Lyophilized peptides should be stored in a cool, dry place away from direct sunlight. For long-term stability, storage in a refrigerator (2-8°C) or freezer (-20°C) is recommended. Once reconstituted, they must be refrigerated and used within the specified research window.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and various cryptocurrencies for maximum privacy and security. Our payment processing is fully encrypted and PCI-compliant.